Home TLC Privacy Policy

Effective date: 09/26/2026
Operated by Data2Insights LLC DBA KatalystAI

Data2Insights LLC, doing business as KatalystAI (“we,” “us,” or “our”), operates Home TLC, a home maintenance management application and related services.

This Privacy Policy explains how we collect, use, disclose, store, and delete information when you use Home TLC. It also describes your choices and how to contact us.

Home TLC helps homeowners and professionals document properties and equipment, plan maintenance, manage service records, exchange estimates, and coordinate work.

Depending on how you register and sign in, we collect your phone number, email address, name, account role, and authentication information. Professional accounts may also include a company name and business contact information.

Home TLC supports phone-based onboarding and verification, as well as email-based sign-in where available. Our authentication provider processes passwords and other authentication credentials.

We also maintain records needed to verify phone numbers, process sign-in requests, and record messaging preferences and consent.

We collect information you enter or authorize others to enter, including:

• Property addresses and geographic coordinates.
• Property characteristics, such as year built, size, and property type.
• Rooms, appliances, fixtures, model numbers, serial numbers, and other equipment details.
• Maintenance tasks, schedules, notes, estimates, and service records.
• Property owner, household member, professional, and specialist contact information.
• Access permissions and invitations.

We may obtain property characteristics from third-party property-data services using an address you provide.

We collect photos and documents you capture, upload, or attach to records. These may include room photos, appliance labels, manuals, and images documenting maintenance or equipment condition.

Photos and documents may contain personal information. Avoid uploading sensitive material that is unnecessary for managing your home or providing the requested service.

We process messages, questions, descriptions, and other information you submit through supported app and SMS features.

When you use AI-powered features, relevant photos, text, equipment details, and other context may be processed as described in Section 4.

With your device permission, Home TLC may use your location to support address selection, maps, and enabled location-based features.

If an arrival-reminder feature is available and you enable it, background location permission may be requested. You can manage location access in your device settings.

We also store coordinates associated with property addresses.

We collect push-notification tokens, notification preferences, and operational records needed to provide, secure, and troubleshoot the service. These records may include account activity, timestamps, authentication events, errors, and changes to property or maintenance records.

We use information to:

• Create and authenticate accounts.
• Maintain property inventories and maintenance records.
• Support sharing and collaboration between authorized users.
• Process invitations, estimates, assignments, and service updates.
• Provide requested AI analysis and related search results.
• Retrieve property information.
• Deliver verification messages, sign-in links, reminders, and notifications.
• Respond to support requests.
• Detect misuse, investigate errors, and protect the service.
• Meet applicable obligations and resolve disputes.

We use service providers to operate Home TLC. Information is disclosed to these providers as needed for the functions described below.

Supabase provides authentication, database, and file-storage services. It processes account information, property records, uploaded files, access permissions, and other information needed to operate Home TLC.

Provider privacy information:
https://supabase.com/privacy

Home TLC uses Google Gemini for enabled AI features, which may include:

• Identifying appliances, fixtures, and other objects in photos.
• Analyzing room characteristics.
• Generating maintenance guidance or diagnostic suggestions.
• Interpreting and responding to messages through an enabled assistant.

Depending on the feature, information sent to Gemini may include photos, questions, maintenance descriptions, equipment details, room information, and relevant conversation or task context.

Photos and free-text submissions may contain personal information. AI processing involves transmitting relevant information to Google; it is not performed entirely on your device.

AI output may be incomplete or inaccurate. Review results before relying on them, particularly for product compatibility, repairs, or safety-related decisions.

Provider privacy information:
https://policies.google.com/privacy

Home TLC may send a property address to RentCast to retrieve available property characteristics and help populate property records.

Where search features are enabled, Home TLC may send search terms derived from your question, equipment details, or maintenance issue to Google services to retrieve relevant articles or videos.

Opening an external result takes you to a service governed by its own terms and privacy practices.

Twilio supports SMS delivery and receipt. Depending on the messaging feature, it processes phone numbers, message content, delivery information, and messaging preferences.

Messages and replies may contain personal or property information that you or another authorized user include.

Provider privacy information:
https://www.twilio.com/legal/privacy

Home TLC uses Apple services and device capabilities, including:

• Apple Push Notification service to deliver notifications.
• Apple mapping services for maps and address-related functions.
• On-device capabilities for supported text recognition and augmented-reality measurements.

Processing a photo on your device does not necessarily mean the photo remains only on the device. Saving, syncing, sharing, or using another feature may upload the photo or extracted information.

Provider privacy information:
https://www.apple.com/legal/privacy/

Home TLC allows information to be shared with household members, property managers, professionals, and other users according to their assigned access.

Before inviting someone, review the access you are granting. Authorized users may view or act on information within their permissions.

Revoking access restricts future access through Home TLC but cannot retrieve copies that a recipient previously downloaded or otherwise retained.

If you enter another person’s information, make sure you have appropriate authority to provide it and use it for the intended purpose.

Home TLC by KatalystAI uses SMS for supported account and service functions. Messages may include verification codes, sign-in links, invitations, maintenance reminders, estimate updates, appointment information, and responses to messages you send.

Message frequency varies with account activity and the features you use. Message and data rates may apply.

Reply STOP to opt out of messages from the sending number. A confirmation message may be sent. Reply HELP for assistance, or contact info@katalystai.io.

Opting out may prevent delivery of SMS verification codes or sign-in links from that number. If this affects account access, contact support.

Mobile phone numbers and SMS opt-in information will not be shared with third parties or affiliates for their marketing or promotional purposes. We may disclose this information to service providers that help operate the messaging service.

Delivery is subject to carrier availability and network conditions.

Home TLC stores information on your device and in cloud services. Depending on the feature, this includes database records, photos, documents, cached information, and limited data used by the app’s widget.

We use technical and organizational safeguards intended to protect information. No storage or transmission method is completely secure.

You are responsible for protecting access to your device and account. Contact us if you believe your account or information has been accessed without authorization.

We retain information for as long as reasonably necessary to operate your account, provide requested services, maintain security, resolve disputes, and meet applicable obligations.

Some records deleted within the app may initially be marked as deleted rather than immediately removed from every system. Backup copies may remain until replaced or removed through the applicable backup lifecycle.

You can initiate account deletion through Settings → Delete Account. You may also contact info@katalystai.io for assistance or to request deletion.

Account deletion and removal from a shared property are different actions. A deletion request may involve records associated with other users. We will explain any information that must remain, the reason for retaining it, and any action needed to resolve shared ownership.

Where information must be retained for a legitimate purpose, we limit its use to that purpose.

You can:

• Manage camera, photo-library, location, and notification permissions in your device settings.
• Manage sharing and access using the controls available in Home TLC.
• Opt out of SMS as described above.
• Choose whether to use optional AI features.
• Request access to, correction of, export of, or deletion of your information by contacting us.

To ask about restricting AI processing or any other use of your information, contact info@katalystai.io.

We may need to verify your identity before fulfilling a request.

Home TLC is intended for adults aged 18 and older. If you believe a child has provided personal information through Home TLC, contact us so we can investigate and take appropriate action.

We may update this policy as the service changes. We will publish the revised policy with an updated effective date and provide additional notice where appropriate or required.

Data2Insights LLC DBA KatalystAI
Home TLC
Email: info@katalystai.io
Website: https://katalystai.io